Staying in a four- or five-star hotel is a much better experience when you know what to expect—and know what’s expected of you. With a little help from an experienced hotel concierge, Experimental Wifery explains everything you need to know about staying at a nice hotel. Read the rest of this entry
Tag Archives: customer service
How to Be a Perfect Hotel Guest
How to Demand (and Get!) Great Customer Service
My family recently had our windows replaced. It was an ordeal that turned out to be long and expensive. When the company installed windows that weren’t even the right color, I had to make several angry phone calls to the general manager and owner to get the problem solved. And along the way, I learned a few valuable lessons about customer service.
Gone are the days when airline passengers could expect a warm meal or department store customers knew that managers would go out of their way to make the shopping experience pleasant. Spending money today can be a real chore because most companies have lost an emphasis on customer service. It isn’t just the companies’ fault—it’s our fault, too, for paying more attention to price-tags than the quality of the things we buy and the way we’re treated when we buy them. Read the rest of this entry
